Customer Service +30 210 5239940

Shippment Methods & Returns Policy

Delivery of products is powered by courier company selected by La Soie Line, in order to offer the highest quality of services to our clients.

All of the deliveries are free of charge for Greece.

You are eligible to return your purchased products and to request an exchange within 14 days from the day you received your order

Τhe returned products must be in the same condition as they were delivered and received by the customer, in full parts and without any wear and tear. They must be in their original package and in excellent condition (without removed labels). Finally, the product must be accompanied by all necessary delivery documentation (i.e. Dispatch Note, Invoice etc.).

The first return of an entire order or part of it, as well as the transport cost for re-delivery are FREE OF CHARGE. Free of charge service applies only for deliveries within Greece.

For orders delivered in Cyprus and other countries, the return postage is paid by the buyer

In case of a second return of the same order, delivery cost must be covered by the customer

Returns and replacements of products are feasible under the following conditions:

  1. You contact us directly at +30 210 5239940 or you can send us an e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it.  by stating the return reason.
  2. Returns are active within 14 calendar days from the date you received it, according to the courier’s proof of delivery. None of the products can be returned after the 14 calendar days’ period has expired.
  3. Only if the product hasn’t been used.
  4. The product comes within its original packaging, along with all its labels (which must have not been removed) and has not any wear or tear. The product is accompanied by all necessary documentation proving the transaction (Dispatch Note, Purchase Receipt etc.).

No product return is accepted if it doesn’t abide with the aforementioned conditions.